Keep yourself safe online

Step up your online security with these practical tips to help you be safer online. 

Report unusual activity or fraud

Contact us immediately on 0800 735 901 if you notice anything that seems unusual, like: 

  • you see transactions in your accounts that you don’t recognise
  • your mobile device, SIM card, or credit, debit or EFTPOS card is lost or stolen
  • you know or suspect that someone else knows your PIN or password, or has accessed your accounts without your authority.

Once you have reported the scam to us, report your case to the Police.

Suspicious emails

If you receive a suspicious email or phone call, or suspect you’ve been subject to fraud, contact us or forward the email to phishing@bnz.co.nz

What to expect when you report a scam

Realising you have been scammed can be a shock and cause anxiety. We take reports of scams seriously and will start investigating immediately. 

We will:

  • ask you to provide information to help us with your case
  • contact you when we have new information about your case.

We focus on fund recovery and getting that process started as soon as possible. Our dedicated fraud team work 24 hours a day, seven days a week and manage each report on a case-by-case basis.

Scams can be complex and investigations can take time. If you have given out account information or account access to someone else, it can be difficult to recover funds. You are your best protection against scams. 

A few ways to step up your security

Choose unique passwords and PINs

Use a phrase of two to four words or unique numbers as it’s easier to remember than a complex string of letters and symbols.

Recognise scams in emails

Scammers hide fake sites behind links. Hover over a link to confirm where they lead before clicking on them. 

Keep your device secure

Keep your devices locked, never leave them unattended, and don’t allow web browsers to save your passwords.

How to stay safe online

Watch our video to learn some simple security measures that make it harder for scammers to get hold of your information. 

Keep up to date with scams

Keep track of the common emails, text messages, or calls made by scammers pretending to be from BNZ. 

See latest scams

Get scam savvy online

Scam Savvy is an online tool that can teach you how to identify scams, what to do when you identify them, and what to do if you’ve been scammed.

Protecting your business

If you’re a business owner, protect your people, business, and customers with our business scam prevention tips.

Other helpful information

CERT NZ

CERT NZ provides trusted and authoritative information and advice for businesses and individuals affected by cyber security incidents.

cert.govt.nz

Netsafe

A source for online safety education for all ages, including targeted information for young people and parents.

netsafe.org.nz

BNZ does not warrant or represent that by following the steps contained within, you will not be subject to an adverse cyber security incident.

References to third party websites are provided for your convenience only. We don’t accept any responsibility for the availability or contents of such websites.

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