Accessible and inclusive banking

Learn about how you can access our ATMs and other banking services.

{&quot;type&quot;:&quot;full&quot;,&quot;heading&quot;:&quot;Accessible and inclusive banking&quot;,&quot;bodyText&quot;:&quot;&lt;p&gt;Learn about how you can access our ATMs and other banking services.&amp;nbsp;&lt;\/p&gt;&quot;,&quot;actionLinkHref&quot;:null,&quot;actionLinkLabel&quot;:null,&quot;supportingLinkHref&quot;:null,&quot;supportingLinkLabel&quot;:null,&quot;theme&quot;:&quot;boxed&quot;,&quot;heroImage&quot;:{&quot;height&quot;:2000,&quot;position&quot;:{&quot;x&quot;:&quot;82%&quot;,&quot;y&quot;:&quot;32%&quot;},&quot;title&quot;:&quot;accessibility header 1x&quot;,&quot;url&quot;:&quot;\/assets\/bnz\/about-us\/accessibility\/accessibility-header-1x.jpg?7b0b52eaaf4988bbec2f5aa6f88f6291d2b82753&quot;,&quot;width&quot;:3680},&quot;heroImage2x&quot;:{&quot;height&quot;:2000,&quot;position&quot;:{&quot;x&quot;:&quot;82%&quot;,&quot;y&quot;:&quot;33%&quot;},&quot;title&quot;:&quot;accessibility header 2x&quot;,&quot;url&quot;:&quot;\/assets\/bnz\/about-us\/accessibility\/accessibility-header-2x.jpg?cfae6b8f5c9dc820d7e0c72f4b9fa05a662df7f9&quot;,&quot;width&quot;:3680},&quot;smallHeroImage&quot;:{&quot;height&quot;:600,&quot;position&quot;:{&quot;x&quot;:&quot;78%&quot;,&quot;y&quot;:&quot;26%&quot;},&quot;title&quot;:&quot;accessibility header mobile 1x&quot;,&quot;url&quot;:&quot;\/assets\/bnz\/about-us\/accessibility\/accessibility-header-mobile-1x.jpg?a1e2f5a51264eecd7ffb48947b024458aa9516b6&quot;,&quot;width&quot;:1125},&quot;smallHeroImage2x&quot;:{&quot;height&quot;:600,&quot;position&quot;:{&quot;x&quot;:&quot;79%&quot;,&quot;y&quot;:&quot;40%&quot;},&quot;title&quot;:&quot;accessibility header mobile 2x&quot;,&quot;url&quot;:&quot;\/assets\/bnz\/about-us\/accessibility\/accessibility-header-mobile-2x.jpg?578d0ba6d2a0a692f2bb580fdba7c2379586fe4d&quot;,&quot;width&quot;:1125}}

Extended branch hours

We’re extending the hours of 23 branches across New Zealand. This means by April 2025, every BNZ branch will be open at least five days a week, 9.30am–4pm. It’s part of our commitment to providing more accessible, convenient banking.

Using an ATM

Our Smart ATMs have accessible features, such as:

clear contrast and high contrast
wheelchair access with lowered heights
touchscreen technology
keypads with a raised dot on the number five key to help with orientation.

You can read our ATMs in English or the following languages:

Te reo Māori
Chinese (traditional and simplified)
French
German
Korean
Japanese.

Find an ATM near you

Banking by phone

You can access your accounts by using our automated service or talking to us over the phone. We support customers who are deaf, hard of hearing, or have speech impairments using NZ Relay.

General enquiries

Call our general enquiries line on 0800 275 269 to talk to someone in our contact centre.

Automated phone banking

Our automated phone banking system is available 24/7. You can make payments using a touch-tone phone and your nine-digit customer access number.

Use our guide (PDF 106KB) to register for and use BNZ Telephone Banking.
Print our short guide (PDF 268KB) to write down and keep information, such as your access number.

Banking online

Our aim is to make our website, Internet Banking, and mobile apps accessible for everyone.

We’re working towards the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. To learn more about the guidelines, visit w3.org
You can access our website using a screen reader.
You can use fingerprint or facial recognition to log in to our mobile apps on compatible devices.

New Zealand Sign Language (NZSL) interpreters

iSign is an NZSL interpreter service provided by Deaf Aotearoa. We’ll cover the cost if you need to use an NZSL interpreter during an appointment with us.

Help and support

If you have any feedback about accessibility or inclusivity at BNZ, please contact us.

Was this page helpful?