Contents insurance

Get the right cover for your personal belongings and valuables. Get a quote, buy, or manage your insurance 24/7 online.

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PremierCare insurance changes

The information on this page doesn’t apply to PremierCare insurance policies. PremierCare insurance is no longer available for new customers.

IAG will transition existing PremierCare policies to new policies as they come up for renewal. This is expected to start after mid-2025. The new insurance policies will provide enhanced online features and functionality to manage your insurance policies. Policyholders will receive communications about their new policies before they are moved from their existing ones. If you replace or make changes to your PremierCare insurance before then, you may move to a new policy. For any queries relating to PremierCare insurance, please call the IAG team on 0800 808 618.

Contents insurance cover benefits

Belongings

Cover to repair or replace most items if they’re accidentally lost, damaged, or stolen. Individual items, such as jewellery and cameras, have policy limits unless a higher limit is specified.

Glasses, dentures, hearing aids

This optional benefit can be added to your contents insurance policy. You won’t pay any excess if you claim solely for sudden and accidental loss of glasses, dentures, or hearing aids for you or a family member living with you.

Temporary accommodation

If your home or the home you rent is unliveable because of covered loss or damage, you can claim up to $30,000 for a temporary place to stay for you, your family, and your domestic pets.

Understand your contents sum insured

Your contents sum insured is the total amount your belongings are covered for. It’s the maximum amount you can claim for loss or damage to your belongings in a single event, after any applicable excesses. You should review your sum insured regularly to make sure it reflects any additional items you’ve purchased and accounts for inflation.

Earn BNZ Points to spend on rewards

If you pay your insurance premiums with a BNZ Advantage credit card, you’ll earn BNZ Points^ which can be redeemed for rewards such as travel, eGift cards, or cash back.

Partnering with IAG New Zealand

We partner with IAG, New Zealand’s largest general insurer, to provide home and contents insurance. As the insurer, IAG provides support, manages your policies, and looks after any claims.

Managing your insurance online

Manage your insurance through the secure IAG dashboard, by logging in to the BNZ app or Internet Banking.^

Once you’ve logged in, you’ll be able to:

request a call back from an insurance specialist
get a quote or buy insurance
update your sums insured, excess amount, and optional benefits
make a premium payment or change your payment plan
view and download your insurance documents
make a home, contents, car, or landlord insurance claim.

Get in touch

Quotes or call backs

Request a call back from IAG by logging in to the BNZ app or Internet Banking and selecting ‘Apply now’ from the menu.

Or call us on 0800 275 269 and ask for a quote on insurance.

General insurance enquiries

Call the IAG team - Mon-Fri, 8am-8pm,
Sat-Sun, 8.30am-5pm.

From within New Zealand call 0800 808 618.

From overseas call +64 9 985 0103 direct (international toll charges apply).

Making a claim

Claim online 24/7, through the IAG claims portal.

Or call the IAG claims team on 0800 248 888, Mon-Fri, 8am-6pm.

More about making a claim

The availability of any insurance cover is subject to approval of a completed application. Terms, conditions, and exclusions do apply.

IAG New Zealand Limited (IAG) provides and underwrites certain general insurance policies to customers who are referred to IAG by Bank of New Zealand (BNZ). If you purchase one of these insurance policies following a referral by BNZ, IAG will pay BNZ commissions and other fees. BNZ personnel are not personally paid a commission or incentivised for referring customers to IAG. BNZ does not underwrite these insurance policies, is not an agent of IAG, and does not guarantee the obligations of IAG or any of its related entities. Full details of cover and a copy of your policy document are available on our website or on request from IAG at 0800 808 618.

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