Insurance

Protect yourself and the people and things you care about most. We partner with specialist insurers to help manage all your insurance needs.

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Insurance options

Car insurance

Protect your vehicle if it’s damaged by fire, stolen, or if you have an accident. Roadside Rescue is an optional benefit that can be added to any car insurance policy.

About car insurance

Home insurance

Protect yourself against sudden and accidental damage to your home. Includes cover for temporary accommodation if you need it.

About home insurance

Contents insurance

Cover for the contents of your home including valuables such as jewellery, cameras, art, or sports equipment, in case they’re lost, stolen, or damaged.

About contents insurance

PremierCare insurance changes

PremierCare insurance is no longer available for new customers. IAG will transition existing PremierCare policies to new policies as they come up for renewal. This is expected to start after mid-2025. The new insurance policies will provide enhanced online features and functionality to manage your insurance policies. Policyholders will receive communications about their new policies before they are moved from their existing ones. If you replace or make changes to your PremierCare insurance before then, you may move to a new policy. For any queries relating to PremierCare insurance, please call the IAG team on 0800 808 618.

Earn BNZ Points to spend on rewards

If you pay your insurance premiums with a BNZ Advantage credit card, you’ll earn BNZ Points^ which can be redeemed for rewards such as travel, eGift cards, or cash back.

Manage your insurance online

Manage your insurance online by logging in to the BNZ app or Internet Banking.^If you don’t have access to Internet Banking, find out how to register.

Once you’ve logged in you’ll be able to:

request a call back from an insurance specialist
get a quote or buy insurance (home, contents, car, or landlord insurance)
update your sums insured, excess amount, and optional benefits
make a premium payment or change your payment plan
make a home, contents, car, or landlord insurance claim
view and download your insurance documents.

For travel insurance, visit the BNZ travel website for a full list of benefits, and to confirm your cover eligibility or an upcoming international leisure trip.

Support for existing customers

We partner with specialist insurers, IAG, Partners Life, and AIG, to provide you with tailored insurance products. As the insurers, our partners are responsible for managing your policies, handling claims, and offering support.

General insurance

Claims can be made online, or by calling the IAG claims team on 0800 248 888.
General enquiries or payment queries, call the IAG team on 0800 808 618.

Life insurance

We no longer provide life insurance. If you had a policy with us, you’ll need to contact Partners Life for all queries including claims.

Call Partners Life on 0800 145 433

Travel insurance

Visit bnztravel.co.nz, or call the BNZ travel insurance team at AIG.

Call 0800 269 872

Insurance help and support

If you’re not sure what cover you need, call us on 0800 275 269.

General insurance help guides

This webpage contains a summary of a number of insurance products. Please read the specific product’s policy documents for full details of the definitions, benefit payments and exclusions applying to that product, which can be viewed at any BNZ branch or by visiting our website. Fees, restrictions, and underwriting conditions may apply. Claims will not be paid if exclusions set out in the relevant policy document apply. It is important that you check to see if any of these exclusions apply.

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